Private LTE Operations Advisory Services

What we evaluate

• Vendor contract and SLA gaps — managed services contract, WLA terms, KPI thresholds, credit mechanisms, and escalation paths
• ITSM configuration — ServiceNow or equivalent setup for wireless incident routing and alarm-to-ticket integration advisory
• Network visibility — what alarm and performance data you have access to independent of your vendor
• NOC and team capability — who is responsible for the network, 3GPP training level, and gaps
• Operational documentation — runbook completeness, escalation procedure existence, and knowledge base assets

What you receive

• Written operational gap report with risk ratings across all five evaluation areas
• SLA exposure analysis identifying unclaimed credits and untracked vendor obligations
• Prioritized remediation roadmap sequenced by effort and impact
• Live executive readout presenting findings to your internal stakeholders
• Sample runbook demonstrating Milewire's delivery standard

What Milewire produces and delivers

• Operational runbook library — documented procedures for the most common pLTE failure modes specific to your vendor, band, and deployment environment, delivered as finished documents
• ITSM advisory specification — incident category structure, SLA clock logic advisory, alarm-to-ticket routing specification, and escalation workflow recommendations for ServiceNow or other ITSM
• Escalation procedure documentation — formal escalation paths mapped to your managed services contract, including who to contact, when to escalate, and how to invoke contractual remedies
• SLA governance framework — monthly KPI tracking process, vendor performance scorecard, credit claim procedure, and contract review cadence
• Vendor reporting framework — structured templates and process for receiving, reviewing, and challenging vendor performance reports and RCAs
• AI delivery path advisory — Microsoft 365 Copilot path or GCP Gemini path recommendation, plus SharePoint or Google Drive organization advisory for knowledge retrieval
• Internal team training — hands-on training for your NOC, IT, and operations staff covering alarm triage, escalation procedures, and ITSM workflow

Five advisory domains

• Core Advisory — EPC/5GC health interpretation, core event analysis, MME/AMF performance guidance, core-to-transport fault isolation advisory
• RAN Advisory — eNB/gNB performance analysis, RF KPI trending and interpretation, sector and cell-level degradation advisory, neighbor and handover guidance
• Device Provisioning Advisory — SIM provisioning process guidance, APN and bearer configuration advisory, device onboarding troubleshooting advisory
• KPI Analysis — daily and weekly KPI review, threshold interpretation, trend identification, and performance degradation early warning
• Incident Triage — alarm interpretation and prioritization, triage guidance for NOC and helpdesk staff, vendor escalation support, and escalation path advisory